Solved: Can't login to Oculus PC app |
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Thanks for reaching out to us, @Ghost900! We regret any inconvenience that may have been caused by the error message indicating an incorrect email address and password that you are receiving. This experience is not something we want any of our users to have. However, we're here to find out what's stopping you from logging in and assist you in regaining access to your account. To ensure clarity, we would appreciate it if you could answer the following questions: Are both the PC and headset currently running the most up-to-date software versions? Verify that your Quest is running the latest released software build by reviewing the Meta Quest release notes. Have you experimented with uninstalling and reinstalling the PC app?After you have uninstalled and reinstalled the PC app, we recommend performing a reboot on the headset by following these steps: With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen. Select Restart. Your headset will turn off and then turn back on.Please follow the troubleshooting steps above and let us know if they prove to be successful. If they're not, don't hesitate to contact us! We are thankful for your time and can't wait to hear back from you! If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers! |
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